BT Group plc
The BT Group Media Relations department is dedicated to handling press and media requests, including international media relations. This line is specifically for journalists and media professionals, and customer service queries are not addressed here. Calls should be made during UK business hours, and it is recommended to use the online media enquiry form for initial contact. Typical wait times are not specified, but having all necessary information ready can expedite the process. The best time to call is during standard business hours to ensure availability of media relations officers.
Updated 15 Dec 2025
Expected outcomes
- Submit media enquiry
- Request press release
- Schedule interview
- Verify media credentials
- Follow up on enquiry
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist credentials
- Enquiry details
- Full name
- Media outlet name
- Contact information
- Nature of enquiry
Known issues
A common issue encountered is non-media queries being directed to the Media Relations department. This department is specifically for media professionals, and customer service or non-media enquiries are not handled here. Callers are advised to use the appropriate customer service channels for such issues. To avoid delays, ensure your enquiry is media-related and have all necessary credentials and details ready before calling. Using the online form can also streamline the process and ensure your enquiry reaches the right team.
