BT Group plc
BT Group plc's Regional Office offers customer support for handling inquiries and resolving issues related to their services. Common reasons for calling include reporting service outages, seeking technical support, and addressing billing concerns. The department is available Monday to Friday from 8 AM to 9 PM EST, and on weekends from 8 AM to 8 PM EST. While typical wait times are not specified, calling during early morning hours may reduce wait times. Ensure you have your account details ready to facilitate a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Report service outages
- Seek technical support
- Resolve billing issues
- Update account information
- Request service upgrades
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Service issue description
- Billing statement
- Contact information
- Service plan details
- Previous correspondence
Known issues
Frequent service outages are a common issue reported by BT Group plc customers, affecting both internet and phone services. Technical support and maintenance are typically required to resolve these disruptions. To address these issues efficiently, ensure you have a detailed description of the problem and your account information ready when calling. If possible, try using online support options during peak hours to avoid long wait times. Keeping a record of previous issues and resolutions can also help in expediting the process.
