BT Group plc
The BT Group Property Helpdesk is available 24/7 to assist with specific property-related services. You can report faults or issues with BT Group buildings or make enquiries about purchasing BT Group properties. The helpdesk is managed by a third party and is not equipped to handle general customer service or product enquiries. Callers should be prepared to provide detailed information about the property or fault in question. Typical wait times are not specified, but calling during off-peak hours may result in quicker service. Ensure you have all necessary details ready to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Report building faults
- Enquire about property purchase
- Provide fault descriptions
- Submit property interest details
- Receive follow-up contact
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Building address
- Fault description
- Property details
- Contact information
- Interest details
- Location of building
Known issues
A common issue reported by callers is being transferred when they contact the Property Helpdesk for non-property related queries. This department specifically handles building faults and property purchase enquiries only. To avoid unnecessary transfers, ensure you are contacting the correct department for your needs. If your query is not related to property, consider contacting BT Group's general customer service. Having the correct information and department contact will help streamline your call and avoid frustration.
