BT Group plc
BT Group plc's Shareholder Services, managed by Equiniti, assists shareholders with queries related to shareholdings, dividends, e-shareholder registration, and shareholder administration. The service is available Monday to Friday, 08:30–17:30 UK time, excluding public holidays in England and Wales. Common reasons for calling include checking dividend payments, updating personal details, and registering for e-shareholder services. While wait times can vary, they are typically longer during peak periods or after major shareholder communications. It is advisable to call earlier in the day to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Assist with dividend queries
- Update shareholder details
- Register for e-shareholder services
- Verify shareholdings
- Resolve shareholder complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Shareholder reference number
- Personal identification
- Daytime telephone number
- New contact details
- Email address
Known issues
Callers to BT Group plc's Shareholder Services may experience long wait times, especially during peak periods or after major communications. It is recommended to call earlier in the day to minimize delays. Additionally, navigating automated menus can be challenging when trying to reach a live agent for complex queries. Persisting through menu options and explicitly requesting to speak to an agent can help. For quicker resolutions, ensure you have your shareholder reference number and personal identification ready before calling.
