BT Group plc
Calling BT Group's Openreach department at +448456006156 allows you to manage your BT account, address billing inquiries, and receive support for supplier invoicing and payment queries. Customers often call for assistance with viewing, paying, or understanding their bills, and to switch BT broadband services when moving home. Typical wait times can be long, especially during peak hours, so it's advisable to call during off-peak times or use online services for faster assistance. Phone support is particularly beneficial for complex or urgent issues that cannot be resolved online.
Updated 15 Dec 2025
Expected outcomes
- Manage BT account
- View and pay bills
- Understand billing details
- Switch broadband services
- Support for supplier invoicing
- Resolve payment queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Billing details
- Supplier ID
- Invoice number
- Payment details
Known issues
Customers frequently experience long wait times when calling BT's billing and account support lines, particularly during peak hours. To mitigate this, try calling during off-peak times or utilize online account management tools for quicker service. Additionally, some users report billing discrepancies or confusion regarding charges, which may require requesting a detailed bill breakdown and escalating to a supervisor if the issue remains unresolved. These issues are reported occasionally, so being prepared with all necessary information can help expedite the resolution process.
