Virgin Atlantic Airways Limited
Virgin Atlantic Airways Limited offers phone support for post-flight feedback and complaint resolution. Common reasons for calling include addressing issues related to flight delays, cancellations, and lost or damaged baggage. While online forms are available 24/7, phone support is limited to operating hours and may involve long wait times. It's recommended to have your booking reference ready for quicker service. Typically, the best times to call are during non-peak hours, such as early mornings or late afternoons, to avoid long queues.
Updated 4 Nov 2025
Expected outcomes
- Submit post-flight feedback
- Resolve flight delay issues
- Address cancellation complaints
- Report lost baggage
- File service dissatisfaction complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal contact details
- Details of experience
- Complaint details
- Supporting documents
- Flight details
Known issues
Customers frequently report long response times for complaint resolutions, especially concerning baggage and refunds. If no response is received within eight weeks, escalate the issue via the online form or follow up by phone. Additionally, some users find it difficult to contact a live agent or receive timely callbacks. To mitigate this, use web messaging or online forms for a faster response. For best results, ensure all required information is ready before contacting support.
