Virgin Atlantic Airways Limited
Virgin Atlantic Airways Limited provides 24/7 assistance through their Reservations, Customer Service, and Flying Club departments. Callers can manage flight bookings, make itinerary changes, and get fare quotes. Customer service handles existing reservations, baggage queries, and special assistance requests. Common reasons for calling include booking new flights, changing travel dates, and resolving complaints. While the service is available around the clock, wait times can be longer during peak travel periods. For quicker service, consider using web chat during busy times.
Updated 4 Nov 2025
Expected outcomes
- Book new flights
- Change travel itinerary
- Get fare quotes
- Request special assistance
- Resolve baggage issues
- Submit complaints
- Inquire about Flying Club
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Passenger details
- Travel dates
- Payment details
- Personal identification
- Details of issue
Known issues
Callers to Virgin Atlantic may experience long wait times, especially during peak travel periods or disruptions. To mitigate this, try calling during off-peak hours or use the web chat feature for a faster response. Occasionally, users report disconnected calls; if this occurs, redial or switch to web chat. These issues are infrequent but can be frustrating. For the best experience, have all necessary information ready before calling, such as booking references and passenger details.
