Virgin Atlantic Airways Limited
Virgin Atlantic Airways provides a Minicom service through their Head Office for passengers requiring special assistance, particularly for those with hearing or speech impairments. The service is available from Monday to Friday, 08:00 to 18:00, and Saturday, 09:00 to 13:00, providing a convenient option for arranging special assistance needs. Typical reasons for contacting this service include requesting arrangements for mobility assistance, medical equipment on board, or specific seating needs due to health conditions. It’s advisable to contact them at least 72 hours prior to travel to ensure all requirements are addressed. While typical wait times are not specified, contacting outside peak times such as late afternoons might provide quicker service.
Updated 31 Oct 2025
Expected outcomes
- Request wheelchair assistance
- Arrange medical equipment onboard
- Book specific seating needs
- Confirm special assistance booking
- Resolve webform submission issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Details of assistance required
- Flight date
- VS record locator
- Medical container details
Known issues
One common issue faced by users is encountering errors with the online special assistance webforms, such as failed submissions or unexpected error messages. If you experience webform problems, it's recommended to retry later or call the Minicom service directly, especially if your request is urgent. Another helpful tip is to initiate your request at least 72 hours before travel to allow sufficient time for processing and to ensure availability of the required assistance. Having all necessary details such as booking reference and personal identification handy can expedite the process.
