Virgin Atlantic Airways Limited
Virgin Atlantic Airways Limited's Cargo department offers specialized assistance for group travel bookings, modifications, and cancellations. This service is ideal for groups of 10 or more in Economy or 8 or more in Premium/Upper Class. You can also request quotes for group travel packages, including flights and optional hotel or car add-ons. The dedicated team is available during operating hours, but be aware that wait times can be longer during peak travel seasons. For quicker service, consider calling early in the day. Alternatively, email or web forms are available but may result in slower responses.
Updated 4 Nov 2025
Expected outcomes
- Book group travel
- Modify group itinerary
- Cancel group booking
- Request travel quotes
- Change passenger details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Group leader contact
- Passenger count
- Travel dates
- Destination details
- Booking reference
- Payment information
Known issues
Customers occasionally face long wait times, especially during peak travel seasons or after major schedule changes. To minimize wait times, it's advisable to call early in the day. Alternatively, using email or web forms can be an option, though they may result in communication delays. If you experience delays in receiving booking confirmations or responses, following up via phone is recommended. These issues are reported occasionally, so planning ahead and having all necessary information ready can help streamline the process.
