Virgin Atlantic Airways Limited
Virgin Atlantic Airways Limited's Sales Support department assists travel agents and partners with booking, ticketing, fare queries, and other sales-related support for Virgin Atlantic flights. This service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. The line is closed on Sundays. Common reasons for calling include assistance with booking issues, ticketing queries, and fare information. Wait times can vary, but calling during mid-morning on weekdays might reduce hold times. Travel agents or partners may need to provide credentials for certain queries.
Updated 4 Nov 2025
Expected outcomes
- Assist with booking issues
- Resolve ticketing queries
- Provide fare information
- Support travel agents
- Answer sales-related questions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Agency ID
- Partner credentials
- Booking reference
- Flight details
- Contact information
- Travel agent ID
Known issues
Occasionally, users experience issues with Virgin Atlantic's online contact forms, which may not submit or return errors. If you encounter this problem, it is advisable to retry later or use the phone contact for urgent queries. This issue was last reported on June 1, 2024. For a smoother experience, ensure you have all necessary information ready before calling, such as agency or partner IDs and booking references. Calling during non-peak hours can also help reduce wait times.
