Virgin Atlantic Airways Limited
Virgin Atlantic Airways Limited's Press Office can assist with customer support inquiries, including handling booking issues and cancellations. This department is available Monday to Friday. Callers typically need to provide their booking reference and travel dates for efficient service. Common reasons for calling include checking flight details, confirming cancellations, and resolving booking issues. While specific wait times are not provided, there is a call-back service available to mitigate long wait times, which are occasionally reported by customers. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times.
Updated 4 Nov 2025
Expected outcomes
- Handle booking inquiries
- Confirm booking cancellations
- Resolve travel issues
- Provide flight details
- Assist with booking changes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Travel dates
- Flight number
- Passenger name
- Contact information
- Email address
Known issues
Customers occasionally experience long wait times when contacting Virgin Atlantic's customer support. To address this, a call-back service is available, allowing customers to avoid staying on hold. It's recommended to have all necessary information ready, such as booking references and travel dates, to expedite the process. Calling during non-peak hours, such as mid-morning or early afternoon, may also help reduce wait times. If issues persist, consider using online resources or contacting via email for non-urgent inquiries.
