Virgin Atlantic Airways Limited
Virgin Atlantic Airways' Group Sales department specializes in handling group travel bookings for 10 or more passengers in Economy or 8 or more in Premium/Upper Class. Services include providing quotes, availability checks, and managing bookings with tailored solutions. The department operates Monday to Friday from 09:00 to 17:30. Common reasons for calling include making inquiries about group travel options, managing existing bookings, and receiving support for travel agents. Callers may experience longer wait times during peak travel seasons and late mornings, so it is advisable to call early in the day. For detailed requests, emailing the team is recommended.
Updated 4 Nov 2025
Expected outcomes
- Request group travel quotes
- Check availability for groups
- Manage existing group bookings
- Amend group booking details
- Cancel group bookings
- Receive travel agent support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Group size
- Travel dates
- Passenger details
- Contact information
- Booking reference
- Group leader contact
Known issues
Callers to Virgin Atlantic's Group Sales department may experience long wait times, especially during peak travel seasons and late mornings. To avoid this, it is recommended to call early in the day or use email for less urgent matters. Additionally, phone support is not available on weekends, so contacting the department during weekday operating hours is necessary. For detailed inquiries, emailing the team can provide a more efficient response. By preparing all necessary information before calling, such as group size and travel dates, callers can ensure a smoother experience.
