Virgin Atlantic Airways Limited
Calling Virgin Atlantic Airways Limited's Special Assistance department at +443448110000 allows you to handle specific queries related to special assistance needs. This includes arranging support for passengers with disabilities, mobility issues, or other special requirements. The department operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. While typical wait times are not specified, calling during mid-morning or early afternoon may help avoid peak periods. For general administrative queries, visiting the head office requires an appointment and security clearance.
Updated 4 Nov 2025
Expected outcomes
- Arrange special assistance
- Confirm accessibility services
- Inquire about mobility aid policies
- Request wheelchair support
- Discuss special dietary needs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference number
- Passenger identification
- Medical documentation
- Travel itinerary
- Contact information
- Special assistance requirements
Known issues
While there are no specific known issues reported, it's advisable to have all necessary documentation ready before calling. This includes your booking reference and any medical documentation if applicable. If you encounter long wait times, consider calling during non-peak hours or using online resources for quicker assistance. Always ensure you have clear details about your special assistance needs to facilitate a smooth process.
