Virgin Atlantic Airways Limited
Virgin Atlantic Airways' Flying Club department offers 24/7 support for various account-related issues and reward voucher assistance. Common reasons for calling include help with account login, password resets, and reward voucher redemption. Customers can also inquire about Virgin Points or seek general reservations support. While the service is available around the clock, callers may experience longer wait times during peak travel periods or after major announcements. For quicker assistance, consider using the web chat option available on their website.
Updated 4 Nov 2025
Expected outcomes
- Reset account password
- Redeem reward vouchers
- Inquire about Virgin Points
- Resolve account activation issues
- Get booking support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Flying Club membership number
- Personal identification
- Voucher details
- Booking reference
- Account login details
- Travel itinerary
Known issues
Customers occasionally report long wait times, especially during peak travel periods or after major announcements. To avoid delays, try calling during off-peak hours or use the web chat feature for a faster response. Some users also face difficulties with voucher redemption, such as missing vouchers or unclear redemption steps. In such cases, contacting support with your membership and voucher details can help resolve the issue manually. Always have your membership number and relevant details ready to expedite the process.
